Taste of Banjul

Refund Policy

Our refund and cancellation policy

Last updated: 9/9/2025

Refund Policy Overview

At Taste of Banjul, we strive for 100% customer satisfaction. This refund policy explains our commitment to fair and reasonable refunds based on our unique fresh-cooking schedule and business model. Since we prepare fresh meals weekly on Sundays, our refund terms are designed around this schedule.

Refund Timelines by Order Type

Pre-Orders (Monday-Saturday)

Until Saturday 6:00 PM: Full refund available
Saturday 6:01 PM - Sunday 2:59 PM: 50% refund (ingredient costs incurred)
Sunday 3:00 PM onwards: No refunds (food prepared)

Same-Day Orders (Sunday Only)

Within 15 minutes: Full refund if not yet prepared
After preparation begins: No refunds (food in progress)

Note: Same-day orders are prepared immediately upon confirmation. Please contact us at +1 (425)-766-2465 immediately if you need to cancel.

Refund Processing by Payment Method

💳

Credit/Debit Card

Timeline: 3-5 business days

Method: Automatic refund to original card

Fees: No processing fees deducted

💵

Cash Payment

Timeline: Immediate (if before pickup)

Method: No refund needed if cancelled early

Note: Full amount returned if eligible

📱

Zelle Payment

Timeline: Same day

Method: Zelle refund to original account

Note: Requires account verification

Valid Reasons for Refunds

✅ Full Refunds Available

  • Cancellation within allowed timeframes
  • We cannot fulfill your order due to ingredient unavailability
  • Quality issues reported within 24 hours
  • Incorrect order delivered (our error)
  • Food safety concerns

❌ No Refunds

  • Change of mind after preparation begins
  • Failure to pickup during scheduled time
  • Dietary preferences not communicated during order
  • Dissatisfaction with authentic Gambian flavors
  • Late cancellations (outside allowed timeframes)

Special Circumstances

Emergency Situations

We understand that emergencies happen. In cases of genuine emergencies (medical, family, etc.), please contact us immediately. We will work with you on a case-by-case basis to find a fair solution.

Weather & External Factors

If severe weather or other circumstances beyond our control prevent food preparation or delivery, full refunds will be provided automatically. We will contact all affected customers promptly.

Quality Guarantee

If you're not satisfied with the quality of your meal, please contact us within 24 hours of pickup/delivery. We'll work to resolve the issue with a refund, replacement, or store credit as appropriate.

How to Request a Refund

Step-by-Step Process:

  1. Contact us immediately:
    • Phone: +1 (425)-766-2465 (preferred for urgent requests)
    • Email: refunds@tasteofbanjul.com
  2. Provide your order information:
    • Order number (e.g., TOB-20250830-970239)
    • Name and phone number used for the order
    • Reason for refund request
  3. We'll process your request:
    • Immediate confirmation of eligibility
    • Refund processing within timelines shown above
    • Email confirmation once refund is issued

Store Credit Alternative

As an alternative to refunds, we offer store credit with additional benefits:

Store Credit Benefits

  • 110% of refund amount as store credit
  • No expiration date
  • Can be used for any future orders
  • Transferable to family/friends

How It Works

  • Request store credit instead of refund
  • Receive credit code via email/text
  • Apply at checkout for future orders
  • Can combine with other payments

Refund Support Contact

Need help with a refund? Contact our support team:

Phone: +1 (425)-766-2465 (9 AM - 8 PM, 7 days)

Email: refunds@tasteofbanjul.com (24-hour response)

Text: Send order number to +1 (425)-766-2465 for quick support